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Services

Consulting
Seminar Knowledge Communities What is the benefit of knowledge communities? Are knowledge communities a suitable instrument for your organization? What are the success factors? Some practical examples will be given. duration: 1/2 day	€450
Workshop and rough conept How should your knowledge community look as concerns design, content, technology? Is the factline Community Server or perhaps another system better suited for your organization? duration: 3/4 day workshop + preparation of a rough concept	€1.350

Training
training for platform administrators duration: 1/2 day for one participant for each additional participant	€380 €160
training for platform users 1/2 day for up to 3 participants for each additional participant	€380 €80

First phase
community building factline actively supports you in the initial, very crucial, phase. Our service includes community support, content input and other additional measures…. Prices upon agreement. For daily rates, see below.	upon request

Support
continuous support email support (per hour) telephone support (per hour) Our working hours are Monday - Friday, 9 a.m. - 5 p.m. Support is accounted for quarterly. Alternatively, a monthly rate can be negotiated.	€58 €83
free support factline offers support platforms as well as a test platform free of charge. For further information see support platforms	€0

Daily Rates (for individual service packages)
senior programmer: new services, data base programming system expert: server configuration, special adaptions, hosting templater: templates, adaptions senior consultant: (per hour € 150.- ) consultant: conception, management of workshop, project management training: training for platform administrators and users assistant: content-input, support	€760 €760 €400 € 1.200 €760 €660 €360

hourly rates (for special services)
special services e.g. registration, tranferring domains	€75

General terms and conditions for ASP services (only available in German)

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